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This page explains what information 999qq collects when you use our lobby, how we store it, and what choices you have over it. Access to our platform and the protections described here depend on your local law and eligible region.
When you open an account with us, we collect the details you submit during registration — your contact information, login credentials and the choices you make inside the lobby. If you add a payment method such as Rocket or Upay, the transaction reference and wallet identifier are recorded in your account history so you can check past deposits and withdrawals at any time from your account dashboard. We also collect technical data: the device type, browser version, session timestamps and pages visited within the site. This helps us keep the lobby working correctly across phones and desktops and lets us spot unusual activity on your account before it becomes a problem. Cookies are used to hold your session open, remember your preferred game category and keep your lobby position when you return. You can adjust cookie preferences in your browser settings; switching off certain cookies may affect how parts of the site behave. We do not sell your personal data to third parties. Data shared with payment processors — for example when a Rocket or Upay transfer is initiated — is limited to what those processors need to complete the transaction. All other third-party sharing requires a legal basis or your direct consent. Retention periods depend on the category of data and any applicable local legal obligation.
Transaction references from Rocket payments are stored in your account wallet history. You can review these after login under your transaction records.
Upay wallet identifiers are held only for as long as needed to reconcile your deposit or withdrawal. They are not shared beyond the payment processor.
Login timestamps and device identifiers are kept to help us detect access from unfamiliar devices and flag it for your review.
Session and preference cookies are set on first visit. You can clear or block them via browser settings, though some lobby features rely on session cookies to work.
This privacy policy covers the 999qq website at 999qq and the account you hold with us. It does not extend to third-party services you reach by clicking away from our site. The table below sets out what falls inside and outside the scope of this document so you know exactly what we are and are not responsible for.
Covered. Any data you submit when registering, logging in or updating your account profile on 999qq falls fully within this policy.
Partially covered. We record transaction references for Rocket and Upay transfers. The payment processor's own privacy terms govern what happens on their side of the transfer.
Covered for session data only. We record which game categories you open and your session duration. Game studios such as Pragmatic Play or Spadegaming hold no personal data on our behalf.
Not covered. If you navigate from our site to an external service, that site's own policy applies. We have no visibility into how external sites handle your data.
You have real choices here, not just policy language. If you want to see the personal data we hold for your account, you can request a copy by contacting our support team through the channels listed on this page. We will confirm receipt and respond within the timeframe required by the applicable rules in your region. If any detail in your account is wrong — a contact number, an email address, a linked wallet identifier — you can update most fields directly from your account settings page after login. For fields that are locked after verification, contact support and we will walk you through the correction process. If you no longer want an account with us, you can request that it be closed and that we delete or anonymise your personal data to the extent local law permits. Some records — such as transaction histories involving Rocket or Upay — may need to be retained for a legally required period even after account closure. We will tell you which records those are when you make the request.
Request a copy of the personal data held on your account by contacting support. We confirm receipt and respond in line with the rules applicable to your eligible region.
Most profile fields can be edited directly in your account settings after login. Locked fields require a support request; we handle these without asking you to repeat verification steps unnecessarily.
If anything in this policy is unclear, raise it with our support team before making decisions about your account. We will answer in plain terms, not policy-document language.
You can ask us to close your account and handle your data accordingly. We will confirm what can be deleted immediately and what must be kept under applicable local rules.
Questions about how we handle your data, requests to access your records, or concerns about a specific transaction reference should come through one of the contact paths below. We keep policy queries separate from general account support so they reach the right team without delay.
The quickest path for urgent data questions. Open the chat icon from any page inside the lobby after you log in. Identify your query as a privacy matter so it is routed correctly.
For detailed requests — such as a full data access request or an account closure with data deletion — email works better than chat. You will receive a written confirmation with a reference number.
Your transaction history, linked wallet records for Rocket or Upay, and login activity are all visible inside your account dashboard after login. Check there first before raising a support request.
Keeping your account and transaction data in good order is a basic part of how we run this platform. Here is what we actually do — not a list of abstract commitments, but the specific practices behind this policy.
Login sessions are protected and we monitor for access attempts from unfamiliar devices. If we detect something unusual, the current session is flagged and you are prompted to verify your identity through your registered contact details.
We use session cookies to hold your lobby position and preference cookies to remember your chosen game category. You can clear these from your browser at any time. Clearing session cookies will log you out of the current session.
Account registration data is kept for as long as your account is active. Payment records — including Rocket and Upay transaction references — may be retained beyond account closure where local legal obligations require it. We will tell you the applicable period on request.
When this policy changes in a material way, we will post the updated version on this page and note the revision at the top of the document. Continued use of the account after a posted update indicates acceptance of the revised terms.
These are the questions we hear most often about how we handle account data, payment records and your rights under this policy.
We collect the contact details and credentials you submit during registration. Once you add a payment method — such as Rocket or Upay — the wallet identifier and transaction references are also recorded in your account history and visible to you after login.
We share data only where it is necessary. Payment processors receive the minimum information needed to process a Rocket or Upay transaction. We do not sell personal data. Any other sharing requires a legal basis or your explicit consent.
Contact our support team via live chat or email and identify your request as a data access query. We will confirm receipt and provide a response within the timeframe required for your eligible region. Your transaction history is also visible directly in your account dashboard.
Most profile fields can be updated directly in account settings after login. Fields that are locked after verification require a support request. We handle corrections without making you repeat identity steps that have already been completed.
We delete or anonymise most personal data after account closure. Payment records — such as Rocket or Upay transaction histories — may need to be kept for a legally required period depending on local rules. We confirm the exact retention period when you make the closure request.
Yes. The same policy applies whether you access the lobby from a phone or a desktop browser. Cookie and session behaviour is the same across devices. Access to the platform itself depends on your local law and eligible region, regardless of the device you use.